Wedjosse Payment and Refund Policy

Your purchase of and payment for lessons/group classes shall be regulated by this Refund and Payment Policy.

PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

WeDjosse strives to ensure a clear understanding of financial relations between Students and Tutors with respect to the services we provide. This policy applies to all services and features made available through the Website and any related WeDjosse mobile device application (collectively, the “WeDjosse Platform”). Capitalized terms used and not defined herein shall have the respective meanings ascribed to them in WeDjosse Terms of Service.

Tutor-Student Transactions

WeDjosse facilitates contracts between Users (Students and Tutors) by supplying a platform to request, deliver and pay for tutoring services. WeDjosse is only a platform and in no event shall be a party to any contracts between Tutors and Students, or be responsible for any other service or materials provided by a Tutor. WeDjosse will in no way be responsible for monitoring any transactions between Students and Tutors.

Billing Currency and Foreign Exchange Risk

Payment transactions will be processed in one of the available currencies as shown at checkout. Currently, the currencies available to make payments are United States Dollar (USD) and Central African Franc (XAF).

For your convenience, prices may also be shown in your local currency other than USD and Central African CFA Franc. In this case, the payment transactions will be processed in USD. The prices you see in currencies other than USD and Central African CFA Franc are indicative (for guidance only).

Note that your payments may be processed outside of your country of residence. As a result, certain fees may apply, such as international transaction fees and foreign exchange fees, and the amount listed on your bank statement may be different from the amount shown at checkout.

WeDjosse shall not be responsible for any such fees and currency fluctuations and WeDjosse hereby disclaims all liability in that regard.

We suggest you contact your bank, credit card company or mobile money service provider if you have any questions about the fees or the applicable exchange rates.

Classes Offered and Pricing

Commission Charged

We charge a commission of 25%. WeDjosse Commission is charged on each lesson conducted by the Tutor. WeDjosse reserves the right to change WeDjosse Commission at any time and will notify the Tutors of any fee changes before they become effective.

Tutor Withdrawal Processing Period

Withdrawal Frequency:

Withdrawal requests shall be processed twice per month:

Withdrawal Processing:

All withdrawal requests will be processed through Flutterwave, our designated third-party payment processor.

Payment Methods: Tutors can receive their earnings via:

Withdrawal Charges:

Tutors are solely responsible for any and all charges associated with:

The platform will not be liable for any of these charges.

Refunds

For the refund policy.

Students should note that refunds can only be made if a student cancels a class during the remorse period which is 4 and above hours before the class. If the students cancel classes less than 4 hours before the class, money will be transferred to the teachers’ wallet.

You are required to send your refund request to support@wedjosse.com.

If there are extenuating circumstances that caused you to miss the lesson/group class or cancel it at short notice, these refunds can be made at the Tutor's discretion, but the Tutor is not obligated to do so.

WeDjosse is not responsible for any kind of fee charged by banks or thirdparty payment processors, and will not cover it when initiating a refund.

In case you choose a refund option, its speed and the availability of refunded funds on your bank account will depend solely on the terms and policies of your bank. The exact refund amount will depend on the USD to your payment method’s currency exchange rate valid at the date the refund is initiated.

You may receive only one refund per request.

No refund will be issued if the User has lost and/or forgotten their login credentials (username and passwords), which has resulted in the loss of data, temporary loss of access to the User's account, or any other inconveniences for the User.

No refund will be issued in case the User has lost connection due to the absence of Internet access, factory reset, or updates.

In case you failed to submit a refund request within the stated period, you can still request us to return the credits to your WeDjosse account balance. Such credits may subsequently be used to schedule lessons/group classes with any other Tutor.

Refund Procedure

To request a refund, please email support@wedjosse.com with the following information:

The refund decision shall be made within 10 calendar days.

To the fullest extent permitted by law, any refunds at any time are at our sole discretion.

(1) Lessons Packages

If the lesson didn't take place, you can request (a) a lesson with another Tutor that you'll choose on the WeDjosse Platform; or (b) a refund of the payment in accordance with the refund procedure described herein.

In case your scheduled a lesson didn't take place but was accidentally confirmed, you can request (a) the transfer of credits to another Tutor; or (b) a refund of the payment in accordance with the refund procedure described herein.

The refund option is available only within 30 days from the date you made the payment.

WeDjosse is not responsible for any kind of fee charged by banks or thirdparty payment processors, and will not cover it when initiating a refund.

(2) Subscription

The refund policy for subscriptions is outlined WeDjosse Subscription Services Term.

(3) Group Classes

If the group class was canceled up to 12 hours before the scheduled start time and the new start date does not work for you, you may join another available group class or request a refund of the corresponding payment.

If One-time Group Class does not take place due to WeDjosse’s or Tutor’s fault, you may request a refund.

WeDjosse does not provide refunds for any purchased Group Course.

Chargebacks

In the event of a chargeback by banks or third-party payment processors in connection with your purchase of any lesson/group class, you agree that we may suspend access to any and all accounts you have with us.

You shall cover fees and expenses, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a third-party payment processor.

Expired Account

In case you have not logged into your WeDjosse account for more than 180 days, your account will be suspended and your remaining balance will expire.

Deletion of an Account

If you decide to delete your WeDjosse account, your remaining balance will expire. In case WeDjosse suspends or terminates your account due to the breach of any of our policies, you understand and agree that you shall receive no refund or compensation for any unused balance or scheduled lessons/classes.

Payment Services

Payment processing on the WeDjosse Platform is provided by third-party payment processors including, but not limited to Flutterwave, allowing us to (a) bill the Students in lieu of directly processing the credit/debit card information; and (b) enable payouts to the Tutors.

For the avoidance of doubt, payment made by the Student to WeDjosse shall satisfy the Student’s obligation with respect to the payment to the Tutor for the tutoring services provided via the WeDjosse Platform.

Data Provided by You

You agree and understand that the billing information, which you provide to make payment for lessons/group classes via the WeDjosse Platform, is processed by third-party payment processors only. WeDjosse does not collect, store or otherwise process your billing information.

You agree that WeDjosse will not be responsible for any failures of the third party to protect such information adequately. The processing of payments will be subject to the terms, conditions, and privacy policies of third-party payment processors in addition to this policy.

You acknowledge that we may change third-party payment processors and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

Payments

Payment methods available on the WeDjosse Platform are as follows:

All payments for the use of the WeDjosse Platform and the tutoring services shall be made through the WeDjosse Platform. Students are liable for all transaction fees related to the payments for the use of the WeDjosse Platform and the tutoring services.

Payouts

Tutors get payments for each confirmed lesson/group class. To receive the payment, Tutors should use one of the third-party payment processors available on the WeDjosse Platform for the secured transactions.

Please note that third-party payment processors charge a fee for every transaction. Such transaction fees shall be deducted from the respective payout amount and will be displayed within the WeDjosse Platform functionality.

Auto Refills

When you purchase a package of hours on the WeDjosse Platform you may be charged on a recurring basis (“Auto Refill”). When you have one or fewer hours left with the Tutor, the same package of hours as previously bought by you will be added to your account balance by charging your saved payment method.

Auto Refill may be canceled at any time. Auto Refill settings may also be changed. You may choose the number of hours you wish to be automatically refilled for each Tutor by changing these settings in the “Payment methods” section of your account settings.

For more information on the subscription auto-renewals, please see WeDjosse Subscription Services Terms.

Other

WeDjosse is not a bank or any type of financial institution and does not provide any financial services or advice. Any payments made via the WeDjosse Platform are made solely for the purpose of access, facilitation, and delivery of the tutoring services between Students and Tutors. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.